We are one of the
very few companies that offer a brass sample viewing
service as a courtesy to our customers. Most of
our customers are fantastic and return samples exactly
as outlined on the brass sample order page.
Unfortunately, we've encountered a few individuals who
have abused this service and appear to be stocking their
jewelry boxes. They have reordered repeatedly and have
kept our brass samples. This has never been
part of the agreement and by doing this, they have
penalized our responsible and trustworthy customers
because samples are unavailable when THEY request them.
All brass samples remain our property and must be
returned or an additional $30 purchase fee will also
apply.
Example:
Original Shipping Fee + Forfeited Brass Sample Fee +
$30.00 per brass sample = The brass sample is yours.
Beginning March
26, 2007- Any sample not returned to us after
30 days of shipment where no proof of return insured
return shipping to us can be provided, will be
considered a purchase and an additional $30.00 purchase
fee per sample will apply.
Keep your insured
return shipping receipt as proof of shipment until
you've received credit.
